5

They do it all and only charged me by actual hours worked not rounded up and I ended paying less than I was quoted.

5

This is one of the cleanest mechanic shops I have ever seen. The staff clearly cares about their place of business, which translates to care about their profession and service. They are welcoming, and treat you like a human being. The photo based walkthrough and inspection report is excellent. Everyone should do this. You can look up past work, and they stand by their service and product. I had no idea, but went in for some brake work (rear rotors were warped and needed pads) and they determined there was an issue with the fronts that they had done a year ago, and replaced them (rotors and pads) for the cost of labor only. Who does this?? Amazing. I love these guys, customer for life.

Wow Tim- We are blown away by your kind review! Thank you for the fantastic feedback on our photographic reports for customers. We're happy to hear that they were so helpful for you! We do indeed stand by our work, and we want our customers to be confident in the repairs they are getting. We look forward to serving you in the future! -Pro Automotive

- Pro Automotive - Webster
5

Always a quick oil change at Pro. They do safety checks that have saved me a few times or more!

5

Ive been going to Jason & the guys since they opened. Best place to have your car serviced. They explain everything before the fix your car. They have the BEST crew around. I will always be a ProAutomotive customer

5

Thanks for fixing my son's car ! We all have our talents to help our community having pro automotive to keep the vehicles safe and running well gives me the time to do my job where I have the greatest impact taking care of my customers being the pro plumber! Thanks for the awesome service ! Nice to deal with true professionals. Sincerely Tim Chisholm

5

I brought my 2013 Chevy Silverado in for some preventative maintenance. In and out the same day. Great follow up to ensure I was satisfied along with text alerts while the work was in progress. Highly recommend Pro Automotive.

5

I have a 2012 dodge durango which had a/c issues. I had them check it out and about 20 minutes they found the problem. They gave me a courtesy vehicle so they can work on my car at no charge plus 3 year warranty on rhe work....who does that? Pro automotive does. Great experience will do my repairs with them from now on thanks Anthony for your hospitality

Hello Tomas! We're glad that you were able to take advantage of our free courtesy vehicle while we addressed the A/C issues on your 2012 Dodge Durango. Offering a 3 year warranty on our work is an important part of what we do, and we're happy to make things easier for our customers. We appreciate you! - Pro Automotive

- Pro Automotive - Dudley
5

Great place, friendly owner and staff. Reasonable prices and fast service! I love how they vacuum your car, top off the fluids and especially love the air freshener! What a nice touch! I like that they take a picture of everything they check so the customer can see it. This is the only place I'll bring my car for maintainence and repairs!!

Thank you, Debra!

- Pro Automotive - Webster
1

I can't even understand how this place has so many 5 star reviews. I was warned my MANY people from work to not go here but I had a broken strut and didnt want to drive it far. I was happy that they were able to take my car in right away and they seemed like nice people. They told me to replace both strut mounts (my car only has 51000 miles on it), talked me into a transmission fluid change and air filter. I was so stressed and just needed my car fixed that I agreed to the $900+ repair bill with a 10% discount for working at IPG Photonics. When I picked up the car I immediately noticed clunking noises from both back tires when going over bumps.. I had all intentions to take it back but life happens and remembered that their work has warranty for 30000 miles so I figured I can go back any time. 2 weeks after the work is done I take my car for a state inspection and it failed for emissions, brought it back to pro auto for a quote. - $750 and was told I shouldn't drive my car. Supposedly, I needed a new catalytic converter and my exhaust system was "Falling off". Hello, I was just there 2 weeks ago and asked you to check for a noise in the front right end and if you actually checked it and not just saying it's the air filter, wouldnt have this been found? Outrageous. How is "falling off" missed?? I said no to the repairs, when picking up the car, I had my husband go in to get the keys and all of sudden "we forgot the IPG discount" and "I can shop for cheaper parts" and offered financing. That feels shady.. hands down. So I drove my car for a week until payday and took it to another shop down the road (my exhaust system never fell off btw) .. I DID NOT NEED A NEW CATALYTIC CONVERTER AND THE EXHAUST SYSTEM WAS NOT FALLING OFF. It was rusted out in one area (front right end... the area I asked pro auto to check) I got this fixed for $181.25, had the car back same day and passed state inspection. I never write reviews but I am absolutely SICK that I got bamboozled out of $900+ and they almost got me again for $750. That $900 was my bill money for a whole month.. I THOUGHT I was lucky enough to have that amount saved up so I could have my car fixed now I feel like an idiot for throwing money at a mechanic that is in the business of replacing new and taking advantage of people. I will never go back there and will suggest to anyone who needs work done to try somewhere else. I dont even want to go back to get the clunking checked to be honest. Be careful and get a second opinion!!

5

My first visit with Pro Automotive was a great experience.. stopped in with no appointment and they took me in for an oil change. Pricing was reasonable and the extra customer service they did was above and beyond..love the air freshener they placed in my truck. I’ll be visiting again. Thank you!!! Ralph

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