5

Called everywhere around town and auburn. No one wanted to touch my low profile tires and custom rims for mounting and balancing. Called Pro Automotive and they said come down we can mount and balance them without any hesitation. They have machines for these low profile tires 215/35/18. They were great just amazing workers and customer service thats the place to go if you want things done correctly and with a smile and happiness you dont get that at most automotive mechanic shops thats a FACT.

5

Chris, at the front counter was particularly helpful and friendly.

1

Yes, this is about my grandmother. If you were happy to help, you would have resolved the issue when a family member went down in person to deal with the situation. She DID NOT NEED the services you said she needed (you convinced her she did). Back brakes is all she went in for. A four hundred dollar brake job, ended up costing her $1900. Disgusting.

Hi Melissa, I'm sorry, but we could not find you in our system. It looks like you have never been a customer here. However, I see that you and Ted have the same last name and are probably writing about the same issue. Here's what we wrote to Ted - we hope it will help resolve any concerns/confusion: Hi Ted, I really appreciate you looking out for your grandma! However, I have spoken to your grandma and she told me she was very happy with her experience and she also confirmed that she wanted those services and approved all of them. We would NEVER take advantage of anyone, let alone a senior citizen. There's clearly been some misunderstanding, and I hope you and your grandmother can connect about the confusion and that you will remove this negative review. If you have any questions, please do not hesitate to reach out. We are happy to help!

- Pro Automotive - Webster
1

They take advantage of seniors citizens and gouge for pricing. Then my grandma asked for just the rear brakes to be done and they went ahead and did the front as well charging her an extra 900$ for the (already done) front brakes...a brake job cost over 1800$ dollars.. what a rip-off and just a sorry company at best. If you want to get ripped off and gouged this is your place

5

Had my ford 350 diesel there needed Egr valve they took care of promptly. Light still coming on they took it right in found harness problem fixed promptly ! Have truck back for summer fun!!

5

Fast, efficient. They don't pressure you into anything or rip you off. They also send pics to your cell of what they're doing. I love that.

5

Great garage decently priced me and my dad have been going here for years I have no complaints

Thank you!

- Pro Automotive - Englewood
5

Vert pleasant, courteous and accommodating. Take time to explain any issues, take pictures of work needed, completed in a timely manner and a follow-up after work is completed.

5

The guys at Pro Automotive are great they do great work, I have only taken my 2 cars in for oil changes but each time its done its in a timely manner. Anthony the manager is great and his people check the car out and report anything they see wrong. The waiting area has drinks and plenty of tv to watch while you wait and comfortable too.

Hello Aristedes! We are so pleased to hear that you have had such great experiences with us! We truly appreciate your taking the time to leave us a 5-star rating and a great review and we look forward to serving you for many more miles! -Pro Automotive

- Pro Automotive - Dudley
5

I’ve always gone to Pro Automotive With all of my Personal & Business Vehicles . Jason and his team always do a great job . Keep up the good work !!

Pro Automotive is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Pro Automotive - Dudley (508) 461-6591, Pro Automotive - Webster (508) 461-5535, Pro Automotive - Englewood (508) 949-1441 if you have any issues in accessing any area of our website.