1

Not the type to go outta my way to write a review or complain publicly about mediocre or less-than-decent service but I’ve never felt so frustrated by a business than I have with Pro Automotive in Dudley. Went for a brake service after I couldn’t go to my usual mechanic. Paid at least $900 for rear brake pads, rotors, and calipers. Since my initial service, I’ve had to return twice to utilize the warranty as my rear brakes soon had started squeaking and grinding. Even after my most recent visit in which all parts were apparently replaced completely, my brakes are STILL squeaking and grinding. The front desk folks also seem not at all sympathetic about the fact that their mechanics have messed up THREE times already, and treat me as though I am a pest. The receptionists also claim that they will keep you updated through the process but conveniently “forget” to tell you that your car is all set and has already been finished for a while until you’ve waited hours and you’ve had to call them yourself for any update. After paying $900+ I expect quality work and service with quality parts. This tells me that they mechanics are not as professionally trained as they rave that they are, or that they use dirt cheap parts and mark them up like crazy. I have plenty of family and friends with similar horror stories from Pro Auto. Will not be returning once my warranties are all used up.

5

Recent social media chatter asked to compare Pro Automotive with other like services in town. Many responses mentioned Pro Automotive had a higher price point. I did not “shop” around for like services. However, based on my first experience there from them accepting my car on the spot, driving me home, communication with me during the repair… I will be returning there when my vehicles need attention.

5

Got a flat...called them from listing on AAA sight...stopped there after my spare had been put on and my tire was ordered for me to pick up next day..no waiting.They took care of me right away...excellent,clean,friendly service station..

5

5

5

It would be hard to find another service center that is more thorough, professional, hard working with integrity and honesty. You will have your service done correctly, on time, and with great communication and professionalism. I was left feeling , not by lip service, but rather by actual deeds and performance that thier customers satisfaction was first and foremost.

5

Nice service and good coupon ! Definitely a best cost

5

I really like the way they treat the costumers. Their service is very professional and clean. They speak with details every step of the process. I will come back again and recommend anyone to come to pro automotive.

5

I usually do all my own work and don't trust many shops with my car but I highly recommend Pro Automotive for all your service needs. Great friendly knowledgeable staff, clean shop, reasonable pricing. I'll definitely keep going back!

5

A great place to get your car ready and fixed fast👍

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