Not the type to go outta my way to write a review or complain publicly about mediocre or less-than-decent service but I’ve never felt so frustrated by a business than I have with Pro Automotive in Dudley. Went for a brake service after I couldn’t go to my usual mechanic. Paid at least $900 for rear brake pads, rotors, and calipers. Since my initial service, I’ve had to return twice to utilize the warranty as my rear brakes soon had started squeaking and grinding. Even after my most recent visit in which all parts were apparently replaced completely, my brakes are STILL squeaking and grinding. The front desk folks also seem not at all sympathetic about the fact that their mechanics have messed up THREE times already, and treat me as though I am a pest. The receptionists also claim that they will keep you updated through the process but conveniently “forget” to tell you that your car is all set and has already been finished for a while until you’ve waited hours and you’ve had to call them yourself for any update. After paying $900+ I expect quality work and service with quality parts. This tells me that they mechanics are not as professionally trained as they rave that they are, or that they use dirt cheap parts and mark them up like crazy. I have plenty of family and friends with similar horror stories from Pro Auto. Will not be returning once my warranties are all used up.