1

I can't even understand how this place has so many 5 star reviews. I was warned my MANY people from work to not go here but I had a broken strut and didnt want to drive it far. I was happy that they were able to take my car in right away and they seemed like nice people. They told me to replace both strut mounts (my car only has 51000 miles on it), talked me into a transmission fluid change and air filter. I was so stressed and just needed my car fixed that I agreed to the $900+ repair bill with a 10% discount for working at IPG Photonics. When I picked up the car I immediately noticed clunking noises from both back tires when going over bumps.. I had all intentions to take it back but life happens and remembered that their work has warranty for 30000 miles so I figured I can go back any time. 2 weeks after the work is done I take my car for a state inspection and it failed for emissions, brought it back to pro auto for a quote. - $750 and was told I shouldn't drive my car. Supposedly, I needed a new catalytic converter and my exhaust system was "Falling off". Hello, I was just there 2 weeks ago and asked you to check for a noise in the front right end and if you actually checked it and not just saying it's the air filter, wouldnt have this been found? Outrageous. How is "falling off" missed?? I said no to the repairs, when picking up the car, I had my husband go in to get the keys and all of sudden "we forgot the IPG discount" and "I can shop for cheaper parts" and offered financing. That feels shady.. hands down. So I drove my car for a week until payday and took it to another shop down the road (my exhaust system never fell off btw) .. I DID NOT NEED A NEW CATALYTIC CONVERTER AND THE EXHAUST SYSTEM WAS NOT FALLING OFF. It was rusted out in one area (front right end... the area I asked pro auto to check) I got this fixed for $181.25, had the car back same day and passed state inspection. I never write reviews but I am absolutely SICK that I got bamboozled out of $900+ and they almost got me again for $750. That $900 was my bill money for a whole month.. I THOUGHT I was lucky enough to have that amount saved up so I could have my car fixed now I feel like an idiot for throwing money at a mechanic that is in the business of replacing new and taking advantage of people. I will never go back there and will suggest to anyone who needs work done to try somewhere else. I dont even want to go back to get the clunking checked to be honest. Be careful and get a second opinion!!

5

My first visit with Pro Automotive was a great experience.. stopped in with no appointment and they took me in for an oil change. Pricing was reasonable and the extra customer service they did was above and beyond..love the air freshener they placed in my truck. I’ll be visiting again. Thank you!!! Ralph

4

Great service, repairs done right!

5

I was very desperate as the battery in my KEY-LESS ignition died (Hyundai) but I could not get the key fob apart to replace the battery without breaking it. Only have one. They took car of my issue quickly and painlessly. I very much greatly appreciated the help they provided and right away. The guys here are great and will take very good care of you...

5

Great place to have work done.Anthony is personable, and easy to talk to. Honest and professional all the time. We have been taking our cars for years and wouldn’t take them anywhere else.

5

I’ve been to several other automotive service providers in the Worcester area, but Pro Automotive will be one I come back to forever and always. Their level of service is unmatched. They consistently provide amazing results and take that extra step of cleaning and washing the vehicle. Other providers in the area should stand up and take notice because Pro Automotive is head and shoulders above the competition.

5

Great customer service. Prompt and professional

5

Very accommodating process when first assessing check engine light issue occurring while on the road. Accommodation extended to flexible scheduling appt. Thorough, above average communication throughout process. Competent, timely completion of work and delivery of vehicle. Great process A to Z.

5

Stopped by for for an emergency battery replacement. Due to the location of the battery, regular battery replacement stores were unable to replace the battery for me. Thats where Pro Automotive stepped in and got me up and running in no time. Thanks guys!

5

Very happy.. professional service.. you won't be disappointed!

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